Ordering Process
Our artists work diligently to complete each portrait quickly and efficiently. Typically, you will receive your proof within 3 to 5 business days. However, please be aware that during peak seasons like Christmas or Valentine's Day, processing times may be slightly longer due to increased demand.
Yes, providing several photographs from different angles helps our artists capture a more accurate likeness. Feel free to upload multiple images to assist in the portrait creation process.
Due to the custom nature of our portraits and the immediate start of production, we are unable to accept cancellations once an order has been confirmed.
Product and Pricing
Prices vary based on the complexity and the specific requirements of each portrait. Detailed pricing can be found on our website, or you can contact customer service for a detailed quote.
Absolutely. The digital file we send is prepared for printing, allowing you to print it personally or professionally as desired.
Delivery and Receipt
Your portrait will be emailed as a high-resolution digital file, suitable for both digital use and physical printing.
You can view the status of your order through your user account on our website. For more specific inquiries, our customer service team is available to assist you.
Satisfaction and Revisions
If the portrait doesn't meet your expectations, please contact us for a revision. We're committed to revising your portrait until it fully meets your satisfaction.
Due to the custom nature of our work, we do not offer refunds once an illustration has begun. However, we are dedicated to ensuring your complete satisfaction through revisions.
Technical Requirements
For the best results, please send clear, high-resolution photos where the subject's features are easily discernible. Poor quality photos may affect the final outcome of your portrait.
No, it's not required to have everyone in a single photo. Separate photos for each individual are acceptable and often help in capturing accurate likenesses.
Yes, selfies and half-body photos are suitable as long as they clearly show the subject's features and are of high quality.
The process begins with your photo submission, followed by our artists creating a draft for your approval. After any adjustments are made based on your feedback, the final portrait is finalized and sent to you digitally.